BWH Hotels has made a major move to modernize operations and elevate the guest experience through a partnership with Canary Technologies, Travel And Tour World reported.
BWH Hotels, a prominent global hotel brand, has chosen Canary Technologies to implement its advanced guest management system. The partnership will transform BWH’s guest interactions, delivering a more convenient and personalized experience that caters to the evolving needs of modern travellers.
The integration of Canary’s AI-powered technology will streamline hotel operations and elevate the guest experience with key features such as mobile check-in, digital tipping, and dynamic upselling. These digital tools are crafted to boost operational efficiency, enhance revenue, and foster deeper guest engagement across various touchpoints.
The mobile check-in capability allows guests to bypass the traditional front desk process, speeding up arrivals and aligning with health and safety protocols by reducing wait times and physical contact. The digital tipping feature simplifies the process for guests and ensures that hotel staff receive tips more consistently and conveniently, boosting staff satisfaction and service quality.
Additionally, Canary’s dynamic upsell capabilities use AI to analyse guest preferences and behaviours, providing personalized upsell options such as room upgrades and exclusive experiences, which not only enhances the guest experience but also increases revenue opportunities for the hotel.
Larry Kukulik, President and CEO of BWH Hotels, said: ‘Partnering with Canary Technologies is in line with our commitment to meeting the evolving needs of today’s travellers, who are increasingly seeking technology-enabled guest experiences.’
Harman Singh Narula, the co-founder of Canary Technologies, also emphasized the importance of the partnership for both companies: ‘Modernizing the guest experience through digital touchpoints is no longer a “nice to have”; it’s a must. We are excited to partner with BWH Hotels to advance hospitality in the digital age and engage guests in more seamless, personalized, and enjoyable ways. This partnership reinforces our commitment to evolving the guest journey.’
BWH Hotels is a global hotel brand encompassing a diverse portfolio of 19 distinct brands, including World Hotels Collection, Best Western Hotels & Resorts, and SureStay Hotels. The network spans over 100 countries and territories around the globe.
Canary Technologies is a frontrunner in hospitality technology, offering AI-powered solutions that transform the guest experience with omnipresent and personalized digital touchpoints.
